Front Office Manager, Turks & Caicos

Directs and administers all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.

Essential Job Functions:

– Manages and motivates all front office personnel, bellmen and concierge associates to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

– Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar.

– Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.

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