Customer Services Manager, Trinidad

Caribbean Jobs Online

Main Responsibilities
• Plans, coordinates and develops the Customer Services Department so as to ensure the delivery of the Authority’s established goals, objectives and quality standards
• Plans, develops, and recommends policies and programmes for the achievement of established departmental goals and objectives and directs and controls the implementation of procedures and policies to ensure the achievement of approved work targets
• Supervises Customer Services staff in the execution of daily work as well as prepares draft proposals and administers approved budgets for the department
• Liaises with other departments to ensure that quality customer service is provided in accordance with stipulated guidelines
• Supervises recruitment and training to staff members and ensures that disciplinary action is taken where necessary
• Monitoring patients waiting times and delays and recommend solutions to alleviate such delays
• Ensures that there is a clean warm and welcoming ambience is fostered and maintained in each Customer Service area
• Establishes workload patterns for staff through appropriate analyses and scheduling to ensure efficient and effective operations

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