Senior Associate, Enterprise Support, Bahamas

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In this role the Senior Associate perform installations and maintenance on CISCO Enterprise Systems/networks. The Senior Associate also ensures that all tasks and actions relating to service delivery to Enterprise customers are delivered in accordance with plan and to required standard.

-provides proactive approach to tasks associated with service delivery to all customers in scope
-provides facilitation and team work in approach with account managers, overall enterprise team in delivery to customer
-performs analysis of customer data (switch; pabx; data) to drive proactive and excellent service to all KPI’s

Main Responsibilities/Activities
o Assist the Manager with planning, supervision, training, performance reviews and implementation of goals for the unit.
o Address all customers in a professional and courteous manner Be an effective member of the Enterprise Support team
o Assist in the production of KPI reports

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