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Customer Care Assistant, Jamaica

May perform one or more of the following:

  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training and assistance to lower level staff.
  • Provides assistance, training and troubleshooting support to lower level staff.
  • Schedules work to ensure accurate phone coverage & monitors priority of calls and shifts escalated calls to assure resolution to problems.

Visit Caribbean Jobs Online to apply for this position

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