May perform one or more of the following:
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Provides functional guidance, training and assistance to lower level staff.
- Provides assistance, training and troubleshooting support to lower level staff.
- Schedules work to ensure accurate phone coverage & monitors priority of calls and shifts escalated calls to assure resolution to problems.
Visit Caribbean Jobs Online to apply for this position
Advertisements
Filed under: Caribbean Job Search, Caribbean Jobs, Caribbean Jobs Employment, Caribbean Jobs Jamaica, CaribbeanJobs, CARICOM Jobs, Customer Services Jobs, Customer Services Jobs in Caribbean, Jamaica Careers, Jamaica Caribbean Jobs, Jamaica Jobs, Jamaica Jobs Online, Job Search, job search jamaica, Job Vacancies, Work in the Caribbean |
