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At Your Service Agent, Curaçao

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Job Description
• Adhering to all division and local standard policies and procedures.
• Performing all guests contact activities in a cordial, efficient and professional manner. At all items maintaining a commitment to guest satisfaction.
• Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates, to help achieve our common goals of maximizing guest’s satisfaction and profit margins.
• Maintaining a positive attitude toward the hotel and the job being performed.
• Reporting to work on time and in proper uniform/attire.
• Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.

Requirements
4.1 EDUCATION and/or EXPERIENCE
High school diploma or General Education Degree, or one to three months related experience, or an equivalent combination of education and experience.


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Front Desk Agent, Curaçao

Caribbean Jobs Online

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

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