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Premier Field Engineer, Puerto Rico

Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the Windows client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and Escalation Engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.

The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24×7 and professionally communicating to all parties involved.

 

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Assistant Store Manager, Puerto Rico

Caribbean Jobs Online


http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6509

The Assistant Store Manager is part of the management team that will be responsible for the overall daily operations of the total store while creating an amazing employee and customer experience. In addition, in the absence of the store manager, the Assistant Manager has complete accountability for store operations and management.

Summary of Essential Job Functions:
– Inspire and lead a diverse, high energy, genuinely friendly, customer-centric team.
– Direct and allocate work of employees to meet customer needs and to enhance the Microsoft Retail experience. Recognize and make adjustments throughout the workday as required.
– Build and establish amazing relationships with employees, customers, vendors/suppliers, Corporate partners, and community organizations.
– Coaching and managing a great team of customer associates 50% or more of your time, including managing 10-15 direct reports (depending on store size).
– Foster a continuous learning environment through ongoing formal and informal employee training that delivers the most knowledgeable and skilled team in retail.
– Provide recognition and critical feedback, development and growth opportunities focused on producing the next team of leaders and reducing turnover to below 20% annually.

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