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Guest Services Manager, Cruise Ship

Responsibilities include (but are not limited to):
• Continually develop original and fresh techniques to enhance the guest service onboard
• Use guest feedback and ratings to establish a positive culture throughout the guest services team
• Enforce organizational policies and procedures of monetary items regarding the Front Desk
• Develop and promote success of the management and supervisory teams onboard
• Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard
• Perform related duties as required

 

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Sous Chef, Cruise Ship

Caribbean Jobs Online

Job Requirements:
– Knowledge of cruise ship catering operation.
– Knowledge of food preparation, presentation and preservation.
– Basic knowledge of Public Health and Sanitation regulations and procedures.
– Formal degree in food management from a recognized International culinary institution.
– Proof of continuing education translated in certificates or letter of participation in specialized courses.
– Basic command of English language combined with writing skills.
– Ability to train and motivate subordinates.
– Ability to innovate and foster creativity.
– Ability to organize and complete work in accordance to deadlines.

Experience in quality establishments and good knowledge of English are essential.

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Onboard Inventory Manager, Cruise Ship

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Mission: To effectively manage and account for all Hotel Department store areas onboard the vessel, including the central hotel stores, food provision areas and cellar stores. Responsible for inventory transactions, stocktaking and providing support and guidance to operational shipboard departments.

Education/Experience:
• Degree in Hotel Management/Hospitality Management preferred, although appropriate experience in lieu thereof is sufficient.
• Two years experience as a Provision Master, with at least one full year as 2nd Provision Master in bar stores and one full year in food stores or equivalent experience.
• Must have successfully held a supervisory position.

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Training and Development Manager, Cruise Ship

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We are currently searching for Training and Development Managers to join our team. This position is a four month onboard contract followed by two months paid vacation before returning for another four months. Potential candidates must have a minimum of two years proven Training and Development experience.

Responsibilities include, but are not limited to:
• Provide professional internal consulting that creates measurable performance solutions and long-term growth and development for all Royal Caribbean employees
• Confer with management to gain knowledge of specific work
• Maintain training records of the staff
• Consult with management to conduct training and development needs analysis that identifies what knowledge and skills of officers, staff and crew need to perform at or above our brand performance standards
• Full accountability for the execution and delivery of the New Hire Welcome and Orientation programs for all new shipboard employees joining the company
• Audit and prepare reports for shore side and shipboard management of employee training
• Conduct training sessions covering specified areas such as on-the-job training, diversity, harassment, ethics, guest service, sales techniques, health and safety practices, public relations, refresher training, leadership and managerial training, and promotional development
• Monitor and report employee progress during training periods


http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6610

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Executive Chef, Cruise Ship

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The Executive Chef’s primary responsibility is the management of all shipboard culinary related operations for either Norwegian Cruise Line or Orient Lines, to ensure that the line’s high standards are achieved and maintained within budgetary limitations. Is seen as an inspirational role model by his/her employees. Is a top professional in the field with a passion for the Culinary arts.

This includes all practices, procedures, training and guest satisfaction levels. A procedural approach to managing the entire onboard galley department must be employed, utilizing modern management principles as well as incorporating technological innovations where practical in order to deliver top quality guest service.

Education:
• BA/BS 2-3 year Culinary degree or foreign equivalency
• Certificate of completion from a recognized culinary institution
• Advanced Certification in Sanitation and Public Health

Experience:
• Minimum of five years experience as an Executive Chef in a large cruise ship or multi-venue, high volume, luxury hotel or resort.


http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6577

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Restaurant Manager, Cruise Ship

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The Restaurant Manager is to guarantee the most efficient restaurant operation possible. Offer guests maximum service and products by thorough planning and coordinating with related departments.

Education:
A) Hotel management degree with 3 years of experience in managing food & beverage service operation. (Four star and above: Hotel Resort, Restaurant)
Or
B) Hotel management degree with 2 years of experience in managing food & beverage service operation on cruise ship

Responsibilities:
• Organizes schedules for staff. Trains and supervises the entire restaurant staff.
• Staff and schedules according to forecast. Special functions and other ships’ events.
• Operate and manages the restaurant in such an efficient manner that proper service and maintenance of the restaurant is constant.
• Provides and maintains accurate and acceptable system for assigning guest tables in Restaurants.
• Establishes and plans training need with the corporate trainer.
• Supervises all delegated duties in order to maintain the consistent standards of the Restaurant.


http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6574

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Guest Services Manager, Cruise Ship

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As Assistant Guest Services Manager you will report to the Manager Guest Services. Your role will be to supervise daily operations of Front Desk and Guest services, leading a team of Guest Services Hosts, follow up on daily assignments, handle any Guest services issues.

You will be responsible for:
• Creating daily schedules for Guest Services Hosts.
• Implement training and development for Guests services and Concierge
• Monitor the daily bank out process for crew
• Maintain a cash float
• Assist in all other areas of Guests Services and/or Crew office

Required experience/qualifications:
• Minimum 2 years shipboard experience.
• Tourism and Hospitality certification.
• Knowledge of Immigration and Customs regulations.
• Cash Handling Experience
• Proven ability to deliver excellent service
• Excellent communication skills + self presentation
• Ability to multi task

Rotation: 4 months on / 2 months off


http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6536

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