The Call Centre Manager is responsible for leading people, managing performance and driving and sustaining the desired Customer Experience. The successful candidate will manage day to day operations of a Contact Centre. This means being accountable for the recruitment, selection and hiring of talent, training and on-going education of Associates, performance assessment and management, motivation and recognition of our people as well as managing all progressive disciplinary actions that are necessary.
The successful candidate will also have aggressive revenue and expense objectives to meet along with very delicate Customer Experience and Employee Satisfaction demands. We are seeking someone who can provide ongoing and frequent coaching and development to front-line Associates.
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