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Onboard Training Specialist, Cruise Ship

The Training Specialist is part of an onboard two trainer team that execute training designed by headquarters. She or he oversees ship training center. Conducts general training courses including but not limited to Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training. Responsible for all related record keeping.

Coordinate and assist with company recognition programs, including Vacation Hero
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Requirements:
* At least 2 years of training experience, preferably in a hospitality environment.
* Platform and stand up training experience required.
* Management level experience in providing training preferred.
* Exceptional verbal and written English communication skills.

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Seasonal Tour Guides & Tour Dispatchers, Barbados

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Requirements:
Candidates must be friendly and willing to provide excellent customer service at all times. They must also be able to operate in a fast-paced, high-energy environment. If you possess the following qualities, we would like to hear from you:
• Good basic education, including CXC passes in English and Mathematics or equivalent
• Experience of performing tour guide and dispatch duties
• Good working knowledge of Barbados
• An awareness of the cruise and tourism industry
• A positive work attitude and pleasant demeanour
• Good organizational, communication and interpersonal skills
• Ability to work well with minimum supervision
• Ability to use initiative
• Ability to work flexible hours – shift and weekends
• Ability to remain calm under pressure and be tactful at all times

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Deputy Director of Research, Barbados

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A key responsibility will be to identify and secure financial and human resources for the tourism research activities of the Division. Other responsibilities of the position are to:
• Assist in the development and execution of the Division’s work plans using effective mechanisms to identify and incorporate prevailing member needs and requirements.
• Contribute to the determination of departmental and individual research goals and provide routine evaluations of progress toward these goals.
• Lead a team of research staff in the division.
• Through acceptable processes of performance assessments ensure adherence to professional standards and ethics of the research staff and private contractors.
• Identify and promote professional growth opportunities for staff which will also directly benefit the organization.
• Assist with the development and oversight of budgets and policies and procedures for the Research Division.
• Evaluate research tools and emerging technology, recommend appropriate acquisitions and coordinate vendor relations.
• Promote an awareness of the goals and accomplishments of the Organization on issues within the regional tourism research development agenda.
• Spearhead the promotion and manage the delivery of appropriate tourism related research services to generate revenue for the organization.
• Deputize for the Director when necessary.
• Perform other duties as assigned from time to time.

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