Onboard Training Specialist, Cruise Ship

The Training Specialist is part of an onboard two trainer team that execute training designed by headquarters. She or he oversees ship training center. Conducts general training courses including but not limited to Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training. Responsible for all related record keeping.

Coordinate and assist with company recognition programs, including Vacation Hero
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

* At least 2 years of training experience, preferably in a hospitality environment.
* Platform and stand up training experience required.
* Management level experience in providing training preferred.
* Exceptional verbal and written English communication skills.

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Training Specialist, Jamaica

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The Training Specialist’s main objective is to prepare Technical Support Representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, provide cross training, new product training, updates, refreshers, and recursive training.

Some of the responsibilities of this position are:
• Create lesson plans for training delivery
• Review, evaluate and modify if necessary the training curriculum
• Prepare materials and resources for training delivery
• Provide clear instructions using a variety of techniques and activities

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