Call Center Manager, St. Kitts

The Call Centre Manager is responsible for leading people, managing performance and driving and sustaining the desired Customer Experience. The successful candidate will manage day to day operations of a Contact Centre. This means being accountable for the recruitment, selection and hiring of talent, training and on-going education of Associates, performance assessment and management, motivation and recognition of our people as well as managing all progressive disciplinary actions that are necessary.

The successful candidate will also have aggressive revenue and expense objectives to meet along with very delicate Customer Experience and Employee Satisfaction demands. We are seeking someone who can provide ongoing and frequent coaching and development to front-line Associates.


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Restaurant Manager, St. Kitts

Caribbean Jobs Online

Manages restaurant operations and staff on a daily basis. Areas of responsibility may include one Restaurant, Bar/Lounge and Room Service. Sales volume, number of meals served and complexity of the operation determine level of responsibility. Depending on level of responsibility, supervises daily restaurant operations; assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. May function as a department head to direct and work with the food and beverage management team and associates to successfully execute restaurant operations; strive to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.

Ability to use standard software applications and hotel systems including point of sale systems· Strong analytical skills· Strong customer and associate relation skills· Effective conflict management skills· Effective change management skills· Good training/facilitator skills· Knowledge of purchasing, inventory controls, supplies and equipment· Retail merchandising skills· Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

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Executive Assistant, St. Kitts

Caribbean Jobs Online

Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both associates and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals, budget goals, team goals, etc.

Communicating Information Timely – Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Communicating, Monitoring, and Ensuring Safety Standards – Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.

Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.

Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Maintaining Productivity Levels – Ensuring and maintaining the productivity level of associates.

Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.

Managing Daily Operations of the Area or Department – Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates’ absence.

Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Training and Teaching Others – Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Attending Meetings to Improve Quality and Service – Attending meetings and communicating with executive, peers, and subordinates as an effort to improve quality of service.

Attending Strategy and Management Meetings – Attending meetings to plan, organize, prioritize, coordinate and manage activities and solutions

Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Collaborating with Resources to Manage Projects, Achieve Goals, and Solve Problems – Working with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

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Painters, St. Kitts

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If you are a Candidate who possess a CARICOM certificate and have expertise in Painting, please do apply for this hourly position.

Simply submit your CV with Qualifications & Work Experience to be considered for employment.

We will make an effort to respond to all candidates, however only short-listed applicants will be contacted.

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Production Manager, St. Kitts

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Global leader in the design and manufacture of lighting controls and shading sysyems for residential and commercial architectural building applications requires a Production Manager for their maunufacuring plant on the Island of St. Kitts in the Eastern Caribbean.

The plant is a low tech electro-mechanical assembly operation with approximately 300 non-union direct and contract employees. Depending on level the position will either report to the Plant Manager in St. Kitts or the Business Unit Manager at corporate headquarters in the U.S.

This individual will directly manage 3 Production Supervisors, an Engineering Manager and a Maintenance Manager. Major responsibilities will be to produce quality product in a cost effective and timely manner. Strong preference for a mature individual (management team are in their 50’s) either currently residing and working in the Eastern Caribbean or an individual open to relocating to the island for an extended stay.

Candidates must have the following background to be considered:
* BA or BS Degree (preferably BS EE, ME or IE).
* Minimum 10 years of experience as a Production Leader/Manager in a non-union electrical/electronic assembly or manufacturing operation.
* Experience developing staff and leading cost, quality and delivery objectives.
* Training and experience in process control, quality assurance, Six Sigma, Lean Manufacturing and ISO Certification.
* Strong leader, mentor, trainer with excellent communication skills and ability to gain buy-in at all levels and drive execution of plan.
* Must be hands-on with ability to trouble shoot with little or no support.
* Must be able to thrive in a remote, small island culture and environment.

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General Manager, St. Kitts

Caribbean Jobs Online

Main Responsibilities

o To plan and control the on-going operations of the Hotel under his/her supervision in a manner that will yield a successful and profitable Hotel
o Drive hotel Sales, Profitability and maximize Total Revenue Performance
o Ensure the highest level of Guest and Employee Satisfaction
o Maintain relationships with target accounts and use creative business development strategies to attract new Markets/Clients
o Sales and Marketing Promotions
o On-going development of Policies and Procedures

• Critical Competencies

o Business and Profit Oriented
o Revenue Driven
o Strategic Developer
o Creative and Innovative
o Customer Focused
o Strong people Management and Development Skills

• Essential Professional Experience

o Minimum of ten (10) years’ experience working in the Hotel Industry, three (3) of which as a General Manager of a three (3) or four (4) Star Property of similar size
o Extensive experience in Management and Understanding of both Food and Beverage and Rooms Division Operations
o Strength in Sales and Marketing, as well as, experience in the Corporate, Group Meetings, and Convention Markets
o Caribbean Work Experience is a plus
o Experience in Property Maintenance and Renovations

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Executive Chef, St. Kitts

Caribbean Jobs Online

Position Requirements:

• A minimum of 5 years experience in a similar capacity.

• Excellent oral and written communication skills.

• Demonstrated ability to drive revenue.

• A thorough understanding and working knowledge of menu design, menu pricing, food trends, merchandising and presentation.

• Computer literate (including MS Word and Excel).

• Ability to work flexible shifts including public holidays and weekends.

• A proven track record in coaching, training and staff development.

• A clear understanding and working knowledge of safe food handling techniques including the general principals of HACCP.

• Valid driver’s license.

• Caribbean experience would be an asset’


Salary is commensurate with experience and qualifications. Resume and proof of qualifications should be addressed to:

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