Help Desk Coordinator, Cuba

Under direction of the Enterprise Desktop Support Manager, the candidate shall provide help desk coordination support tasks, including but not limited to:

– Act as the single point of contact for all incidents and service requests for the Information Systems Department.
– Receive incident reports and service requests from users via email, telephone or in person.
– Ensure that received information is adequate for first level troubleshooting of the matter.
– Maintain physical records necessary for service requests.
– Communicate with the user when an incident has been resolved.
– Perform initial user account creation in Active Directory.
– Utilize the established knowledge base to resolve repeat incidents, preventing needless incident elevations
– Other service desk coordination duties as assigned by the Enterprise Desktop Manager.

Qualifications:

EDUCATION/SKILLS: High school education or GED and 1 year of related experience.

REQUIRED SKILLS: Candidate must possess excellent organizational, interpersonal, communication and team-oriented skills and must have experience in MS Word, Excel, PowerPoint, and Outlook. This individual must have the ability to apply job skills and company policies to complete all tasks. Successful candidate must have the ability to interact professionally with various levels of personnel, clients and customers. U.S. Citizenship is required. Favorable results are required to support this contract. Position also requires background verifications, which may consist of education, employment, credit, criminal and driving records, depending on nature of position. Favorable results are required for employment.

CANDIDATE MUST POSSESS AN ACTIVE SECRET SECURITY CLEARANCE AND U.S. PASSPORT.

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6649

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Hardware Specialist, Cuba

Major Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications. Uses established detailed guidelines and assists higher level technicians with on-site installations. Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support. Follows detailed administrative procedures and processes support requests accurately and in a timely manner. Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance. Attends training sessions as required (DoD, Service, MTF, and/or Corporate). Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6503

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