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Assistant Hotel Director

The Assistant Hotel Director supports the Hotel Director in the overall hotel operation, with emphasis placed on the Revenue Departments and the Front-of-House areas (as directed by the Hotel Director).

He/she also deputizes the Hotel Director’s duties in their absence.

  • Like the Hotel Director, he/she is to take all necessary action to implement and enforce that company policies and procedures are applied and adhered to, and that the proper level of service to guests is maintained.
  • Should there be no Food & Beverage Director or Manager assigned to the vessel for any given period of time, the Assistant Hotel Director assumes these duties in their absence.

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Front Desk Communications Receptionist

 

This job holder will provide customer service for the Bank in the lobby/ ground floor welcome desk area by courteously receiving all visitors, directing them to the appropriate area for their visit, arranging their visitor credentials, informing their hosts of their arrival and managing the visitor’s experience while in the lobby area. The holder will also need to analyze and assess the public’s concerns/queries and direct these to the most appropriate department.

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Customer Care Assistant, Jamaica

May perform one or more of the following:

  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training and assistance to lower level staff.
  • Provides assistance, training and troubleshooting support to lower level staff.
  • Schedules work to ensure accurate phone coverage & monitors priority of calls and shifts escalated calls to assure resolution to problems.

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Claims Administrator, Bahamas

The incumbent will review and administer all claims for all professional and general liability cases on a regular basis.

Job Description:

  • Processes all related documentation.
  • Works very close with the insurance adjusters to manage and monitor the claim file.
  • Develops and maintains database of active and inactive cases in Microsoft Excel spreadsheets and similar reports.

 

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Relationship Manager, Bermuda

HSBC Bank Bermuda Limited is seeking to recruit an experienced relationship manager and business development specialist in the Domestic arena. The incumbent will be experienced in developing and growing our capability to provide innovative financial solutions to our small and medium size local clients.

Major responsibilities
• Optimise the current and potential future value of the existing client base, grow the department’s client portfolio and network of Key Business Introducers with the view to enhancing financial growth for the bank and fostering long-term, profitable relationships, predominantly aimed at existing and new small and medium size local clients
• Continually improve the standards of customer driven behaviour, assisting in the development of a robust service and sales culture through customer contact management and the achievement of daily contact standards to achieve cross sales while operating a balanced approach to risk management
• Continually reassess the operational risk inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology
• Implement the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department

Professor of Mathematics, Trinidad

Qualification
PhD in the discipline of Mathematics

Experience
• A record of distinguished original work.
• Outstanding success in, and wide recognition of professional activities;
• Teaching experience in Mathematics at the tertiary level.
• Proven success in grant applications.
• Several years experience as an active and published researcher, with a good research record of publications in peer reviewed international journals.

Areas of Specialization
• Strong preference will be given to applicants specializing in Discrete Mathematics.
• Applicants specializing in other areas of Pure Mathematics will also be considered.
• In every case, demonstrated interest in applications of Mathematics will be a definite asset.

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Guest Services Manager, Cruise Ship

Responsibilities include (but are not limited to):
• Continually develop original and fresh techniques to enhance the guest service onboard
• Use guest feedback and ratings to establish a positive culture throughout the guest services team
• Enforce organizational policies and procedures of monetary items regarding the Front Desk
• Develop and promote success of the management and supervisory teams onboard
• Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard
• Perform related duties as required

 

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