Programmer, Barbados

Providing technical support to software application users, development of Lotus Notes applications, construction and maintenance of website and social media platforms.

Applicants should possess the following:
• A minimum of two (2) years of related experience in a Programming position.
• A Bachelor’s degree in a related discipline, or the equivalent contribution of education, technical training and work experience.
• Programming experience in one or more of the following: Lotus Notes, PHP, SQL, Visual Basic, Java, Javascript and HTML.
• Excellent interpersonal, written and verbal communication skills are essential.

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Premier Field Engineer, Puerto Rico

Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the Windows client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and Escalation Engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.

The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24×7 and professionally communicating to all parties involved.

 

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Systems Administrator, Trinidad

The Systems Administrator is a customer service role with technical competencies. This role is expected to establish an understanding of the production solutions and workflows that impact the business, maintain a courteous presence and ensure systems availability on the client and server-side of operations technology infrastructure. Though assigned to a specific Sector company, the position may be rotated across the sector for all-round development or as capacity requirements demand.

Job Description
• Install appropriate hardware, operating systems software, applications software, and communications components.
• Maintain optimal performance levels, maximum availability and security of server and network systems, hardware and software.
• Develop in-depth knowledge of solutions or processes, current or new, to provide effective support and training.

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Inside Sales Territory Manager, Trinidad

The Inside Sales Territory Manager (ITM) is a strategic sales role intended to add value to customers by demonstrating how Microsoft technology can help solve operational concerns and positively impact the customer’s business or organization.

Responsibility/Activity
Strong Inside Sales-Managed Customer Relationships 25%
• Build, retain and expand customer relationships using marketing, telephone, email and other inside-based means.
• Develop Line of Business contacts and Chief-level executives (CxO) relationships in owned accounts.
• Develop an account strategy and customer contact plan for owned accounts.
• Contact each account a minimum of twice each quarter with meaningful touches.

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Senior Associate, Enterprise Support, Bahamas

In this role the Senior Associate perform installations and maintenance on CISCO Enterprise Systems/networks. The Senior Associate also ensures that all tasks and actions relating to service delivery to Enterprise customers are delivered in accordance with plan and to required standard.

Accountabilities:
-provides proactive approach to tasks associated with service delivery to all customers in scope
-provides facilitation and team work in approach with account managers, overall enterprise team in delivery to customer
-performs analysis of customer data (switch; pabx; data) to drive proactive and excellent service to all KPI’s

Main Responsibilities/Activities
o Assist the Manager with planning, supervision, training, performance reviews and implementation of goals for the unit.
o Address all customers in a professional and courteous manner Be an effective member of the Enterprise Support team
o Assist in the production of KPI reports

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Business Analyst/Database Administrator, Bahamas

Role and Responsibilities:
• Liaise with software vendor
• Diagnose issues
• Programming and testing
• Troubleshoot and testing
• Troubleshoot problems with existing program
• Produce reports
• Produce comprehensive documentation as required
• User support
• Qualifications and Skills
• Bachelor Science Degree in Computer Science or related field
• Four (4) years programming experience
• Knowledge of database structure
• Strong interpersonal and organizational skills and attention to detail
• Initiative and ability to assume additional responsibilities
• Four years programming in a COBOL environment
• Experience using CL, PDM

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Management Information Systems Manager, Jamaica

Provides the strategic leadership, co-ordination, integration and administration of a corporate network system and other systems needs for both the head office and field operations to meet the needs of the expanded NYS.

Effectively and timely evaluates, analyses and maintains the organization’s network and other systems needs for head office and field operations

Core orientation training and development at all training sites.

Develops, implements and maintains attractive NYS website that effectively markets and contributes to the NYS’ financial stability to meet the requirements of the new vision.

Provides specific technical expertise and assistance by developing solutions, designs and specifications to effectively and timely satisfy or fulfill end users needs.

Plans, design and conducts specialized end user training for staff and trainees.

Contributes to the overall development, productivity and strategic planning, of the National Youth Service.

Facilitates the fostering and maintenance of corporate relations in which NYS programmes and services portray an appropriate corporate culture for the repositioned NYS.

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6654

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Help Desk Coordinator, Cuba

Under direction of the Enterprise Desktop Support Manager, the candidate shall provide help desk coordination support tasks, including but not limited to:

– Act as the single point of contact for all incidents and service requests for the Information Systems Department.
– Receive incident reports and service requests from users via email, telephone or in person.
– Ensure that received information is adequate for first level troubleshooting of the matter.
– Maintain physical records necessary for service requests.
– Communicate with the user when an incident has been resolved.
– Perform initial user account creation in Active Directory.
– Utilize the established knowledge base to resolve repeat incidents, preventing needless incident elevations
– Other service desk coordination duties as assigned by the Enterprise Desktop Manager.

Qualifications:

EDUCATION/SKILLS: High school education or GED and 1 year of related experience.

REQUIRED SKILLS: Candidate must possess excellent organizational, interpersonal, communication and team-oriented skills and must have experience in MS Word, Excel, PowerPoint, and Outlook. This individual must have the ability to apply job skills and company policies to complete all tasks. Successful candidate must have the ability to interact professionally with various levels of personnel, clients and customers. U.S. Citizenship is required. Favorable results are required to support this contract. Position also requires background verifications, which may consist of education, employment, credit, criminal and driving records, depending on nature of position. Favorable results are required for employment.

CANDIDATE MUST POSSESS AN ACTIVE SECRET SECURITY CLEARANCE AND U.S. PASSPORT.

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6649

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Director – Information Technology, Jamaica

Shaping the strategic direction of the Company’s hardware, software and overall technical infrastructure

Provide direction in the design and implementation of best practice and cost effective IT solutions which will enhance productivity and inform the decision making process at the senior management level

Provides strategic direction to the company to ensure the implementation of best practice and cost effective solutions

Determines the information technology requirements and priorities of the organization, assesses system capacity and makes sound recommendations on equipment acquisition

Leads in the development and implementation of operating policies, procedures and work standards enabling business continuity

Ensures the alignment of all IT projects with corporate goals and business imperatives

Conducts continuous reviews of the Company’s IT infrasturcture to ensure alignment efficiency and relevance

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6643

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Assistant Store Manager, Puerto Rico

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6509

The Assistant Store Manager is part of the management team that will be responsible for the overall daily operations of the total store while creating an amazing employee and customer experience. In addition, in the absence of the store manager, the Assistant Manager has complete accountability for store operations and management.

Summary of Essential Job Functions:
– Inspire and lead a diverse, high energy, genuinely friendly, customer-centric team.
– Direct and allocate work of employees to meet customer needs and to enhance the Microsoft Retail experience. Recognize and make adjustments throughout the workday as required.
– Build and establish amazing relationships with employees, customers, vendors/suppliers, Corporate partners, and community organizations.
– Coaching and managing a great team of customer associates 50% or more of your time, including managing 10-15 direct reports (depending on store size).
– Foster a continuous learning environment through ongoing formal and informal employee training that delivers the most knowledgeable and skilled team in retail.
– Provide recognition and critical feedback, development and growth opportunities focused on producing the next team of leaders and reducing turnover to below 20% annually.

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