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Customer Care Assistant, Jamaica

May perform one or more of the following:

  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training and assistance to lower level staff.
  • Provides assistance, training and troubleshooting support to lower level staff.
  • Schedules work to ensure accurate phone coverage & monitors priority of calls and shifts escalated calls to assure resolution to problems.

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Guest Services Manager, Cruise Ship

Responsibilities include (but are not limited to):
• Continually develop original and fresh techniques to enhance the guest service onboard
• Use guest feedback and ratings to establish a positive culture throughout the guest services team
• Enforce organizational policies and procedures of monetary items regarding the Front Desk
• Develop and promote success of the management and supervisory teams onboard
• Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard
• Perform related duties as required

 

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Front Office Agent, Jamaica

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The Senior Legal Officer is the primary legal advisor to the College and handles all legal matters affecting the institution.

The Senior Legal Officer represents the institution, provides advice to reduce risk from legal action and is ultimately responsible for supporting the business of the College by providing analysis and legal opinions on matters impacting the fulfillment of the College’s mission.

The successful candidate will:
Information and Advice
• Advise the President, faculty and staff on legal matters arising out of the conduct of their professional duties
• Provide advice and information to college employees on college policies and procedures and legal matters that arise out of the employee’s conduct of his/her duties.
• Advise on student conduct, activities and other matters including immigration, insurance and privacy issues, ensuring close collaboration with relevant faculty and administrative staff in the process
• Provide advice on issues arising from actual or anticipated lawsuits

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Customer Service Representative, Jamaica

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To provide prompt and efficient service to our customers and assist in maintaining good customer relations at all times.

The successful candidate will have the ability to interact effectively in addressing customers’ needs.

Duties & Responsibilities:
• Prepare and issue duplicate passbooks and passcards.
• Processletter transactions e.g. bearer bringing in letters from account holders to effect withdrawal.
• Investigate funds deposited to the Society through foreign banks as well as salary deductions
• Deal with customers bringing in legal documents (e.g. death certificates, letters of administration, declaration of next of kin, change of name by deed pole, etc.) associated with withdrawals.
• Hypothecate savings accounts and give information on Share Loans.

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Inside Sales Territory Manager, Trinidad

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The Inside Sales Territory Manager (ITM) is a strategic sales role intended to add value to customers by demonstrating how Microsoft technology can help solve operational concerns and positively impact the customer’s business or organization.

Responsibility/Activity
Strong Inside Sales-Managed Customer Relationships 25%
• Build, retain and expand customer relationships using marketing, telephone, email and other inside-based means.
• Develop Line of Business contacts and Chief-level executives (CxO) relationships in owned accounts.
• Develop an account strategy and customer contact plan for owned accounts.
• Contact each account a minimum of twice each quarter with meaningful touches.

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Seasonal Tour Guides & Tour Dispatchers, Barbados

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Requirements:
Candidates must be friendly and willing to provide excellent customer service at all times. They must also be able to operate in a fast-paced, high-energy environment. If you possess the following qualities, we would like to hear from you:
• Good basic education, including CXC passes in English and Mathematics or equivalent
• Experience of performing tour guide and dispatch duties
• Good working knowledge of Barbados
• An awareness of the cruise and tourism industry
• A positive work attitude and pleasant demeanour
• Good organizational, communication and interpersonal skills
• Ability to work well with minimum supervision
• Ability to use initiative
• Ability to work flexible hours – shift and weekends
• Ability to remain calm under pressure and be tactful at all times

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Cafeteria Manager, Jamaica

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University in Jamaica invites applications from suitably qualified persons to fill the position of Cafeteria Manager.

The candidate will be required to:
• Manage food service operations including staff supervision, food production and service, and sanitation.
• Train, supervise and evaluate staff according to established procedures.
• Plan productions schedules and work assignments each week.

The successful candidate should displays a high level of initiative, effort and commitment towards completing assignments efficiently and demonstrate responsible behaviour and attention to detail.

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