Customer Care Assistant, Jamaica

May perform one or more of the following:

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• Provides functional guidance, training and assistance to lower level staff.
• Provides assistance, training and troubleshooting support to lower level staff.
• Schedules work to ensure accurate phone coverage & monitors priority of calls and shifts escalated calls to assure resolution to problems.

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Front Office Agent, Jamaica

The Senior Legal Officer is the primary legal advisor to the College and handles all legal matters affecting the institution.

The Senior Legal Officer represents the institution, provides advice to reduce risk from legal action and is ultimately responsible for supporting the business of the College by providing analysis and legal opinions on matters impacting the fulfillment of the College’s mission.

The successful candidate will:
Information and Advice
• Advise the President, faculty and staff on legal matters arising out of the conduct of their professional duties
• Provide advice and information to college employees on college policies and procedures and legal matters that arise out of the employee’s conduct of his/her duties.
• Advise on student conduct, activities and other matters including immigration, insurance and privacy issues, ensuring close collaboration with relevant faculty and administrative staff in the process
• Provide advice on issues arising from actual or anticipated lawsuits

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Customer Service Representative, Jamaica

To provide prompt and efficient service to our customers and assist in maintaining good customer relations at all times.

The successful candidate will have the ability to interact effectively in addressing customers’ needs.

Duties & Responsibilities:
• Prepare and issue duplicate passbooks and passcards.
• Processletter transactions e.g. bearer bringing in letters from account holders to effect withdrawal.
• Investigate funds deposited to the Society through foreign banks as well as salary deductions
• Deal with customers bringing in legal documents (e.g. death certificates, letters of administration, declaration of next of kin, change of name by deed pole, etc.) associated with withdrawals.
• Hypothecate savings accounts and give information on Share Loans.

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Inside Sales Territory Manager, Trinidad

The Inside Sales Territory Manager (ITM) is a strategic sales role intended to add value to customers by demonstrating how Microsoft technology can help solve operational concerns and positively impact the customer’s business or organization.

Responsibility/Activity
Strong Inside Sales-Managed Customer Relationships 25%
• Build, retain and expand customer relationships using marketing, telephone, email and other inside-based means.
• Develop Line of Business contacts and Chief-level executives (CxO) relationships in owned accounts.
• Develop an account strategy and customer contact plan for owned accounts.
• Contact each account a minimum of twice each quarter with meaningful touches.

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Seasonal Tour Guides & Tour Dispatchers, Barbados

Requirements:
Candidates must be friendly and willing to provide excellent customer service at all times. They must also be able to operate in a fast-paced, high-energy environment. If you possess the following qualities, we would like to hear from you:
• Good basic education, including CXC passes in English and Mathematics or equivalent
• Experience of performing tour guide and dispatch duties
• Good working knowledge of Barbados
• An awareness of the cruise and tourism industry
• A positive work attitude and pleasant demeanour
• Good organizational, communication and interpersonal skills
• Ability to work well with minimum supervision
• Ability to use initiative
• Ability to work flexible hours – shift and weekends
• Ability to remain calm under pressure and be tactful at all times

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Cafeteria Manager, Jamaica

University in Jamaica invites applications from suitably qualified persons to fill the position of Cafeteria Manager.

The candidate will be required to:
• Manage food service operations including staff supervision, food production and service, and sanitation.
• Train, supervise and evaluate staff according to established procedures.
• Plan productions schedules and work assignments each week.

The successful candidate should displays a high level of initiative, effort and commitment towards completing assignments efficiently and demonstrate responsible behaviour and attention to detail.

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Executive Housekeeper, St. Maarten

Beautiful St. Maarten beach resort seeks responsive, hands-on Executive Housekeeper to delight guests at our full service, mixed-use resort. Will direct, plan, organize, staff and operate all functions of our housekeeping and laundry services, including budgetary, inventory control and purchasing responsibilities. Requires MS Office skills, four star service expertise and 5 years directly related experience to recruit, develop, and direct a talented staff towards superior guest service goals at our sprawling, horizontal resort. Bi-lingual French, Papiamento and/or Spanish skills and N.V. or Dutch work permit preferred. Please send C.V. and work references with salary history/requirement to: Please send resume and writing sample, along with salary history and requirement.

 

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Service Manager, Bahamas

Primary Duties and Responsibilities
• Responsible for the planning, scheduling and execution of all service department functions
• Supervise and control work load service technicians
• Schedule service work according to priority and maintains an orderly flow of work
• Advises customer of necessary repair service including estimates of cost, also makes recommendations to customers for preventative maintenance
• Handler’s customer compliant problems pertaining to service and repair work
• Prepares cost estimations to supplement sales quotations
• Ensures coordination of parts and inventory with procurement department for projects
• Prepares project schedule for each project for tracking and execution
• Estimates the time and material costs required for projected jobs
• Assist with the administration of all vendors contracts
• Ensure both PM and repair work orders schedule are completed and closed out in a timely manner
• Acts as project manager/coordinator for capital projects
• Develops service advertising and promotion programs and assists sales manager on developing SLAs
• Performs monthly contracted service support plans and gives on site supervision over technicians when necessary and on high priority projects
• Must be able to assign work to technicians who can work unsupervised and who may be required to lead or manage major installations with other disciplines and contractors
• Performs other duties assigned by management that fall within the generally expected scope of this position and capability

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6641

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At Your Service Agent, Curaçao

Job Description
• Adhering to all division and local standard policies and procedures.
• Performing all guests contact activities in a cordial, efficient and professional manner. At all items maintaining a commitment to guest satisfaction.
• Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates, to help achieve our common goals of maximizing guest’s satisfaction and profit margins.
• Maintaining a positive attitude toward the hotel and the job being performed.
• Reporting to work on time and in proper uniform/attire.
• Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.

Requirements
4.1 EDUCATION and/or EXPERIENCE
High school diploma or General Education Degree, or one to three months related experience, or an equivalent combination of education and experience.

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6628

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Clerical Assistant, Trinidad

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6525

Performs general clerical duties for the Internal Audit Division in compliance with the Ministry’s policies and procedures.

Key Duties and Responsibilities
• Checks Records of Service (Daily Paid) and Pension and Leave Records (Monthly Paid) at various Units.
• Checks vouchers/schedules for arithmetical accuracy.
• Checks and verifies items in stores re: investigations at Units.
• Extracts information for Auditors re: Motor Vehicle Advances.
• Calculates contract gratuity.
• Arranges circulars in chronological sequence and creates a Register to obtain urgently needed circulars.
• Takes notes when conducting investigations (as guided by Auditors).
• Obtains urgently needed files from Registry/Personnel.

Minimum Qualifications, Education and Experience
• Five (5) GCE/CXC Ordinary Level passes including Mathematics and Principles of Accounts.
• At least one (1) year experience working in an Accounting environment.

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