Premier Field Engineer, Puerto Rico

Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the Windows client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and Escalation Engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.

The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24×7 and professionally communicating to all parties involved.

 

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Department Supervisor, Puerto Rico

The Department Supervisor is responsible for working with team members on guest services, selling skills and product knowledge. This position is expected to perform a wide variety of activities aimed at driving sales and promoting and managing the training and development of associates in a specific department. The Department Supervisor will serve as the subject matter expert and is responsible for ensuring that all business initiatives are implemented and executed per Company standards.

The Department Supervisor is a full time position and requires full availability including nights and weekends. This position reports directly to the Assistant Store Manager and is expected to coordinate and deliver department training to associates. Department Supervisors will spend the majority of their time (90%) working on the sales floor, devoting approximately 2/3 of that time to selling activities during peak traffic hours.

Responsibilities:
· Performs daily walk of department
· Promotes store sales and profit goals
· Conduct selling skills training, guest service and product knowledge training for all department associates.
· Trains all associates on merchandising standards
· Exhibit an ownership attitude by promoting partnerships with store management.
· Deliver excellence in guest services, including decision making/problem solving skills for service recovery.
· Conduct training for administrative procedures.

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6550

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Customer Service Specialist, Puerto Rico

The most important part of providing exceptional customer service for the worlds largest consumer electronics retailer is offering the very best experience to our customers! Our cashiers are the very face of Best Buy, and their performance has a huge impact on customer perceptions. That’s why we choose our cashiers carefully. Only the most personable, eager and detail-oriented among us will do. As a Customer Service Specialist / Cashier you will provide friendly, fast and accurate processing of customer related transactions including, but not limited to; sales transactions, financing, returns, exchanges, and service requests. You will ensure customer concerns and needs are met, and although sales will not be your primary function, you will assist in achievement of store and department sales and customer care goals by helping to ensure each customer understands the additional solutions Best Buy offers to help them get the most out of their purchases, such as Black Tie Protection and Best Buy Reward Zone.

To ensure your success, you will be supported with an intensive orientation and ongoing training program to help you achieve great results.
You will have the opportunity to develop your communication skills, detail orientation and build on your natural talents and strengths in a high-energy, value-based environment.

http://www.caribbeanjobsonline.com/candidate/vacDetails2.asp?vacID=6478

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